Return and Exchange Policy for Keto9 Store
Introduction:
At Keto9 Store, we strive to ensure our customers' satisfaction with all the products they purchase. We offer a wide range of fresh, organic, and healthy products that meet the needs of those following the ketogenic diet. Since all our products are fresh, we adhere to a special return and exchange policy that guarantees you get the most out of your shopping experience.
Return Conditions:
Return Period:
Due to the nature of the fresh products we offer, no products can be returned after purchase.
Product Condition:
Products must be unused and in their original condition, with all tags and original packaging, only in case of a defect or error in the order.
Exchange Conditions:
Exchange Period:
Products can be requested for exchange within 24 hours of receiving the order if there is a defect or error in the order by the store.
Product Condition:
Products must be unused and in their original condition, with all tags and original packaging.
Receipt:
A purchase receipt or proof of purchase must be provided to complete the exchange process.
Non-Returnable or Non-Exchangeable Products:
Since all our products are fresh, products can only be returned or exchanged in case of a defect or error in the order. This includes:
- Opened or used products.
- Products received in good condition and without any defects.
Exchange Procedures:
Requesting an Exchange:
Customers must contact customer service via email or phone to request an exchange within 24 hours of receiving the order.
Processing the Request:
After reviewing the exchange request, the customer service team will provide the necessary instructions for returning the products in case of a defect.
Shipping the Replacement Product:
After receiving and inspecting the returned products, the replacement product will be shipped to the customer within 2-3 business days.
Shipping Costs:
Exchange:
The store bears the cost of shipping for the exchanged products in case of a defect or error in the order by the store.
Contact Us:
For any inquiries or exchange requests, please contact the customer service team via:
https://salla.sa/keto-9.com/whatsapp/sen
